Returns & Shipping


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OVERVIEW
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@bosslevellabs.com.


SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES (if applicable)
At this time, BossLevelLabs.com does not offer exchanges. We suggest you return the unwanted item(s), and place a new order for the replacement merchandise through BossLevelLabs.com.


RETURNS
To return your product, you should mail your product to the return address provided by BossLevelLabs.com. To begin the process of your returning your product, please contact us at contact@bosslevellabs.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


SHIPPING POLICY
All orders received will be processed and shipped on regular business days. Orders are not shipped on weekends and holidays. Orders received by 2:00 p.m. EST are processed and shipped the same day. Orders received after 2:00 p.m. EST are processed and shipped the next business day. If your order was placed on Friday after the cut-off time, it will be processed and shipped the following business day.

Currently we ship orders worldwide with a few exceptions.

Carriers
We use the following carriers to deliver our orders:

• USPS (United States Postal Service)
• UPS (United Parcel Service)

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. It is up to you to double check your country's import policies before ordering. Orders that are seized by your local customs can not be refunded.

Duties & Taxes
We currently ship all packages with delivery and duties unpaid. This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

Incorrect Address
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.

Package Loss
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you must contact our customer support department at contact@bosslevellabs.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that hasn't been reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Disclaimer
BossLevelLabs.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As BossLevelLabs.com is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from BossLevelLabs.com, you agree to our policies above. BossLevelLabs.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.


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