HELP

Still can't find what you are looking for? Send us an email through our contact form and we'll get back to you.

Click Here to Submit a Support Ticket 

Creating Your Account

1) Click the " Account " link at the top right side of our site.
2) Click the "Create Account" link.
3) Enter your first and last names, email address, and password.
4) Finally click on "Create" and you're all done.

Reset Your Password

1) Click the " Account " link at the top right side of our site.
2) Click the "Create Account" link.
3) Enter your first and last names, email address, and password.
4) Finally click on "Create" and you're all done.

Shipping Policy

All orders received will be processed and shipped on regular business days. Orders are not shipped on weekends and holidays. Orders received by 2:00 p.m. EST are processed and shipped the same day. Orders received after 2:00 p.m. EST are processed and shipped the next business day. If your order was placed on Friday after the cut-off time, it will be processed and shipped the following business day.

Currently we ship orders worldwide.

Carriers
We use the following carriers to deliver our orders:

USPS (United States Postal Service)
UPS (United Parcel Service)

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Payment Policy

We accept the following forms of payment methods:

Credit Card (Visa, Master Card, American Express, Discover)
PayPal
Amazon Pay

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

For subscription orders, products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.

Pre-orders will not be charged immediately when you place your order. You will be charged once your order is fulfilled and shipped.
Note: Pre-orders placed with Amazon Pay and PayPal may be charged immediately.

Secured Shopping

BossLevelLabs.com uses a 256-bit SSL certificate. Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

BossLevelLabs.com is certified Level 1PCI DSS compliant, the highest level of security certification.

You can shop at BossLevelLabs.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net privacy policy.

BossLevelLabs.com is registered with the Authorize.Net Verified Merchant Seal program.

Returns & Refunds

Please refer to our returns & shipping for more information.

Privacy Policy

Please refer to our privacy policy for more information.

Terms of Service

Please refer to our terms of service for more information.